At Its Core, I Believe Leadership Is

I Am Concerned About Any Attrition In Customer Traffic At Starbucks, But I Don't Want To Use The Economy, Commodity Prices Or Consumer Confidence As An Excuse.

I'm Much More Concerned About America Than The Democratic Party.

Success Is Something That Has To Be Earned Every Day.

It's Ironic That Retailers And Restaurants Live Or Die On Customer Service, Yet Their Employees Have Some Of The Lowest Pay And Worst Benefits Of Any Industry. That's One Reason So Many Retail Experiences Are Mediocre For The Public.

Success Is Empty If You Arrive At The Finish Line Alone.