Are Your Customers Saying Wow?

Don't 'tolerate' Mistakes. Embrace Them!

Excellence Comes From Human Beings Doing Things Of Value That Customers Find Memorable.

Innovation Comes Only From Readily And Seamlessly Sharing Information Rather Than Hoarding It.

Today Brands Are Everything, And All Kinds Of Products And Services - From Accounting Firms To Sneaker Makers To Restaurants - Are Figuring Out How To Transcend The Narrow Boundaries Of Their Categories And Become A Brand Surrounded By A Tommy Hilfiger-like Buzz.

Collections Of Books And Other Documents, Either Printed Or Electronic, Are A Form Of Congregation.