Any Company That Cannot Imagine The Future

There Are As Many Foolhardy Ways To Grow As There Are To Downsize.

I Live A Half Mile From The San Andreas Fault - A Fact That Bubbles Up Into My Consciousness Every Time Some Other Part Of The World Experiences An Earthquake. I Sometimes Wonder Whether This Subterranean Sense Of Impending Disaster Is At Least Partly Responsible For Silicon Valley's Feverish, Get-it-done-yesterday Work Norms.

Your Organization Can Start Tweeting, But That Wont Change Its Dna.

Are We Changing As Fast As The World Around Us?

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.