Quality Starts In The Boardroom.

We Cannot Rely On Mass Inspection To Improve Quality, Though There Are Times When 100 Percent Inspection Is Necessary. As Harold S. Dodge Said Many Years Ago, 'you Cannot Inspect Quality Into A Product.' The Quality Is There Or It Isn't By The Time It's Inspected.

It Is Important That An Aim Never Be Defined In Terms Of A Specific Activity Or Method. It Must Always Relate To A Better Life For Everyone.

You Do Not Find Knowledge In A Dictionary, Only Information.

Information Is Not Knowledge. Let's Not Confuse The Two.

Improve Quality, You Automatically Improve Productivity.