Quality Starts In The Boardroom.

We Know What We Told Him, But We Don't Know What He Heard.

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

We Are Here For An Education.

When People Try To Do What They Can Not Do, They Wish To Give Up.

People Are Entitled To Joy In Work.