Quality Starts In The Boardroom.

The Aim Proposed Here For Any Organization Is For Everybody To Gain - Stockholders, Employees, Suppliers, Customers, Community, The Environment - Over The Long Term.

Managing By Results Only Makes Things Worse.

Many People In Management Are Being Paid To Produce Waste.

When A System Is Stable, Telling The Worker About Mistakes Is Only Tampering.

Don't Expect Smart People To Listen To You Without Proof.