Quality Starts In The Boardroom.

The Aim Proposed Here For Any Organization Is For Everybody To Gain - Stockholders, Employees, Suppliers, Customers, Community, The Environment - Over The Long Term.

No Requirement Of Industry Is So Much Neglected As Operational Definitions.

Learning Is Not Compulsory; It's Voluntary... But To Survive, We Must Learn.

If You Do Not Know How To Ask The Right Question, You Discover Nothing.

People Care More For Themselves When They Contribute To The System.