You Have No Choice But To Operate

E-commerce Is Happening The Way All The Hype Said It Would. Internet Deployment Is Happening. Broadband Is Happening. Everything We Ever Said About The Internet Is Happening. And It Is Very, Very Early. We Can't Even Glimpse It's Potential In Changing The Way People Work And Live.

I Think Amazon Is The Preeminent Pioneer In Building A New Way Of Doing Commerce: Personalized, Database-driven Commerce, Where The Big Value Is Not In The Purchase Fulfillment, But In Knowing As Much About A Customer Base Of Ten Or Twenty Million People As A Corner Store Used To Know About A Customer Base Of A Few Hundred. In Today's Mass-merchandising World, That's Largely Gone; Amazon Is Trying To Use Computer Technology To Re-establish It.

If The Brutal Facts Are Not Faced By Leaders, The Brutal Reality Sets In.

You Need Just The Right Amount Of Ambition . . . If You Have Too Little Ambition, You Don't Push Or Work Hard. If You Have Too Much Ambition, You Put Yourself Ahead Of Others, Elbow Them Out Of Your Way.

A Corporation Is A Living Organism; It Has To Continue To Shed Its Skin. Methods Have To Change. Focus Has To Change. Values Have To Change. The Sum Total Of Those Changes Is Transformation.