You Don't Earn Loyalty In A Day.

The Reason Trust Is Requested Is Because The Person Seeking Trust Realizes That Trust Is The Key To Yes.

Create A Story Of Wow That Will Be Retold.

Next Time Someone Tells You 'never,' Remember That Means 'not For At Least One Hour.'

The Best Way To Apologize Is To Let The Customer Vent First. Don't Interrupt, Just Take Notes And Make Empathetic Noises. You Can Even Tell The Customer That It Makes You Mad Too. Second, Ask The Customer What Their Speed Of Need Is. Tell Them What They Ant To Hear. That You Apologize, That You Understand How They Feel, That You Are Meeting With The Appropriate People To Get A Resolve, And That It Will Be Done In 24-hours.

It Seems To Me That It's Actually Harder To Invent Excuses Than It Is To Get A Sale.