When We Pick Up One End Of

The Amateur Salesman Sells Products; The Professional Sells Solutions To Needs And Problems.

Management Is Formal Authority Given From Above. Leadership Is Moral Authority Given From Below And All Around.

When You Show Deep Empathy Toward Others, Their Defensive Energy Goes Down, And Positive Energy Replaces It. That's When You Can Get More Creative In Solving Problems.

Once You've Found Your Own Voice, The Choice To Expand Your Influence, To Increase Your Contribution, Is The Choice To Inspire Others To Find Their Voice.

Security Represents Your Sense Of Worth, Your Identity, Your Emotional Anchorage, Your Self-esteem, Your Basic Personal Strength Or Lack Of It.