When There's An Ache, You Want To

Do Not Tolerate Brilliant Jerks. The Cost To Teamwork Is Too High.

Companies Rarely Die From Moving Too Fast, And They Frequently Die From Moving Too Slowly.

Comparing Apple To Netflix Is Like Comparing Apples To Oranges, Especially If The Oranges Made So Many Mistakes That People Stopped Eating Oranges And Just Went Back To Blockbuster.

Technological Revolutions Are Very Hard To Predict. My Favourite Example Is Someone In 1850 Taking Care Of Horses As A Farrier. They Would Have Said, "look, Horses Have Been Part Of Human Existence For 5,000 Years. We Are Horse People. It's Permanent." But All Of A Sudden, The Internal Combustion Engine Comes Along And, With It, Oil Fields And Automobiles, Which Basically Replace The Horse Completely. So We Often Have These Long Periods Of Stability And Then A Sudden Inflection Point.

If The Starbucks Secret Is A Smile When You Get Your Latte... Ours Is That The Web Site Adapts To The Individual's Taste.