What You Decide Not To Do Is

Entrepreneurs Have No Memories. They Take On The World With A Completely Fresh View.

Vision Is Dandy, But Sustainable Company Excellence Comes From A Huge Stable Of Able Managers.

Swipe From The Best, Then Adapt.

Excellence Comes From Human Beings Doing Things Of Value That Customers Find Memorable.

I Wrote The Book Based On A Blog That I Keep. I Also Tweet. I Don't Think That For An Incredibly Old Fart I'm Totally Behind The Power Curve. I Really Believe That The Essentials Of Human Relationships Remain The Same.