Trust Is The Glue That Holds Everything

People Who Exercise Their Embryonic Freedom Day After Day, Little By Little, Expand That Freedom. People Who Do Not Will Find That It Withers Until They Are Literally 'being Lived.' They Are Acting Out Scripts Written By Parents, Associates, And Society.

A Cardinal Principle Of Total Quality Escapes Too Many Managers: You Cannot Continuously Improve Interdependent Systems And Processes Until You Progressively Perfect Interdependent, Interpersonal Relationships.

Empathic Listening Takes Time, But It Doesn't Take Anywhere Near As Much Time As It Takes To Back Up And Correct Misunderstandings When You're Already Miles Down The Road; To Redo; To Live With Unexpressed And Unsolved Problems; To Deal With The Results Of Not Giving People Psychological Air.

If We Keep Doing What We're Doing, We're Going To Keep Getting What We're Getting.

True Effectiveness Is A Function Of Two Things: What Is Produced (the Golden Eggs) And The Producing Asset (the Goose).