Train People Well Enough So They Can

I Am A Believer In Trying To Treat People Properly And Trying To Respond And Making Sure That I Find The Time To Be Courteous.

I'm Sure You Get The Best Out Of People If You Look For The Best In Them. People Don't Need To Be Told When They've Done Something Wrong - They Know It Without Having To Be Told.

Space Travel Will Be Like Every Other Business. There Will Be Competitors. . . . Thirty Months From Now, I'm Confident We'll Be Flying People Into Space.

If You Offer People A Decent Service, If You Give Them You Know Internet Access, If Their Phones Are Not Cut Off On The Trains, You Know If You Have Plugs Where They Can Plug In Their Computers, And If You Have A Smiling, Cheerful Staff; And If You Can Travel Really Quickly, Then You Can Make A Success Out Of The Rail Business.

When People Are Placed In Positions Slightly Above What They Expect, They Are Apt To Excel.