To Know And Not To Do Is

Unfortunately, Too Many Executives Believe The Myths About Trust. Myths Like How Trust Is Soft And Is Merely A Social Virtue. The Reality Is That Trust Is Hard-edged And Is An Economic Driver.

Principles Always Have Natural Consequences Attached To Them. There Are Positive Consequences When We Live In Harmony With The Principles. There Are Negative Consequences When We Ignore Them. But Because These Principles Apply To Everyone, Whether Or Not They Are Aware, This Limitation Is Universal. And The More We Know Of Correct Principles, The Greater Is Our Personal Freedom To Act Wisely.

A Cardinal Principle Of Total Quality Escapes Too Many Managers: You Cannot Continuously Improve Interdependent Systems And Processes Until You Progressively Perfect Interdependent, Interpersonal Relationships.

When You Really Listen To Another Person From Their Point Of View, And Reflect Back To Them That Understanding, It's Like Giving Them Emotional Oxygen.

The Most Important Ingredient We Put Into Any Relationship Is Not What We Say Or What We Do, But What We Are.