There Must Be Consistency In Direction.

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We Cannot Rely On Mass Inspection To Improve Quality, Though There Are Times When 100 Percent Inspection Is Necessary. As Harold S. Dodge Said Many Years Ago, 'you Cannot Inspect Quality Into A Product.' The Quality Is There Or It Isn't By The Time It's Inspected.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.

You Have To Manage A System. The System Doesn't Manage Itself.

The Customer Invents Nothing. New Products And New Services Come From The Producer.