There Is No Such Thing As A

Success Requires A Persistent Misreading Of The Odds.

Customers Perceive Service In Their Own Unique, Idiosyncratic, Emotional, Irrational, End-of-the-day, And Totally Human Terms. Perception Is All There Is!

I Wrote The Book Based On A Blog That I Keep. I Also Tweet. I Don't Think That For An Incredibly Old Fart I'm Totally Behind The Power Curve. I Really Believe That The Essentials Of Human Relationships Remain The Same.

The Selfish Leader Will Attempt To Lead Others For Their Own Gain And For The Detriment Of Others.

Nearly 100% Of Innovation-from Business To Politics-is Inspired Not By "market Analysis" But By People Who Are Supremely Pissed Off By The Way Things Are.