The Greatest Losses Are Unknown And Unknowable.

The Process Is Not Just The Sum Of Its Parts.

Inspection With The Aim Of Finding The Bad Ones And Throwing Them Out Is Too Late, Ineffective, And Costly. Quality Comes Not From Inspection But From Improvement Of The Process.

Lack Of Knowledge - That Is The Problem.

To Manage One Must Lead. To Lead, One Must Understand The Work That He And His People Are Responsible For

When People Try To Do What They Can Not Do, They Wish To Give Up.