The Customer Rarely Buys What The Business

Look Upon Every Obstacle As Part Payment Towards Your Success.

Working With People Is Difficult, But Not Impossible.

Effective Innovations Start Small. They Are Not Grandiose. They Try To Do One Specific Thing.

One Reason For The Tremendous Increase In Health-care Costs In The U.s. Is Managerial Neglect Of The "hotel Services" By The People Who Dominate The Hospital, Such As Doctors And Nurses.

The Problem In My Life And Other People's Lives Is Not The Absence Of Knowing What To Do But The Absence Of Doing It.