Success Comes From Listening To Your Customer.

As We Drifted To Earth I Sat Up On The Glass Roof Of The Capsule, Watching The Beauty Of The Golden Dawn As It Broke Over The Desert. This Was A Day I Never Thought I'd See And The Rising Sun And Growing Warmth Of The Day Seemed Very Precious. It Made Me Aware That Hard-won Things Are More Valuable Than Those That Come Too Easily. It Reminded Me To Always Enjoy The Moment.

If You Look After Your Staff, They'll Look After Your Customers. It's That Simple.

I'd Like To See The Government Back A Programme Of Research Into The Medical Properties Of Cannabis And I Do Not Object To Its Responsible Use As A Recreational Relaxant.

So I've Seen Life As One Long Learning Process. And If I See - You Know, If I Fly On Somebody Else's Airline And Find The Experience Is Not A Pleasant One, Which It Wasn't In - 21 Years Ago, Then I'd Think, Well, You Know, Maybe I Can Create The Kind Of Airline That I'd Like To Fly On.

Having No Regrets Makes Way For The Best Piece Of Advice I Can Give - Don't Be Afraid Of Failure.