So I've Seen Life As One Long

I Want Virgin To Be As Well-known Around The World As Coca-cola.

Listen To The Customer's Complaint And Act Fast.

In 30 Years Time, As Technology Moves Forward Even Further, People Are Going To Look Back And Wonder Why Offices Ever Existed.

When Employees Tell You About Their Good Ideas For The Business, Don't Limit Your Response To Asking Questions, Taking Notes And Following Up. If You Can, Ask Those People To Lead Their Projects And Take Responsibility For Them. From Those Experiences, They Will Then Have Built The Confidence To Take On More And You Can Take A Further Step Back.

Good Customer Service Begins At The Top. If Your Senior People Don't Get It, Even The Strongest Links Further Down The Line Can Become Compromised.