Past Failures Unlock Future Successes

Good Customer Service Begins At The Top. If Your Senior People Don't Get It, Even The Strongest Links Further Down The Line Can Become Compromised.

As Much As You Need A Strong Personality To Build A Business From Scratch, You Also Must Understand The Art Of Delegation.

I Felt Uneasy About Making The Rapid Decisions I Have Always Made, And Wondered Whether Every Decision Should Be Formally Ratified And Minuted At A Board Meeting.

If You Have Conflicts, Everything Breaks Down In Society. Kids Can't Go To School. Basic Health Can't Be Looked After. Every Aspect Of Society Falls Apart.

When I Started Virgin From A Basement In West London, There Was No Great Plan Or Strategy. I Didn't Set Out To Build A Business Empire ... For Me, Building A Business Is All About Doing Something To Be Proud Of, Bringing Talented People Together And Creating Something That's Going To Make A Real Difference To Other People's Lives.