Make The Other Person Feel Important -

Always Have Something To Say. The Man Who Has Something To Say And Who Is Known Never To Speak Unless He Has, Is Sure To Be Listened To.�

Get The Facts. Let's Not Even Attempt To Solve Our Problems Without First Collecting All The Facts In An Impartial Manner.

Be Honest, Look For Areas Where You Can Admit Error And Say So. Apologize For Your Mistakes. It Will Help Disarm Your Opponents And Reduce Defensiveness.

Listen First. Give Your Opponents A Chance To Talk. Let Them Finish. Do Not Resist, Defend Or Debate. This Only Raises Barriers. Try To Build Bridges Of Understanding.

I Once Succumbed To The Fad Of Fasting And Went For Six Days And Nights Without Eating. It Wasn't Difficult. I Was Less Hungry At The End Of The Sixth Day Than I Was At The End Of The Second. Yet I Know, As You Know, People Who Would Think They Had Committed A Crime If They Let Their Families Or Employees Go For Six Days Without Food; But They Will Let Them Go For Six Days, And Six Weeks, And Sometimes Sixty Years Without Giving Them The Hearty Appreciation That They Crave Almost As Much As They Crave Food.