It Is Possible To Be Busy-very Busy-without

Always Treat Your Employees Exactly As You Want Them To Treat Your Best Customers. You Can Buy A Person's Hand, But You Can't Buy His Heart; His Heart Is Where His Enthusiasm Is. You Can Buy His Back, But You Can't Buy His Brain. That's Where His Creativity Is. Treat Employees As Volunteers Just As You Treat Customers As Volunteers, Because That's What They Are. They Volunteer The Best Parts - Their Hearts And Minds.

The Only Way We Can Handle Change Around Us Is To Know What Is Changeless About Ourselves

The More People Rationalize Cheating, The More It Becomes A Culture Of Dishonesty. And That Can Become A Vicious, Downward Cycle. Because Suddenly, If Everyone Else Is Cheating, You Feel A Need To Cheat, Too.

Lose/win People Bury A Lot Of Feelings. And Unexpressed Feelings Come Forth Later In Uglier Ways. Psychosomatic Illnesses Often Are The Reincarnation Of Cumulative Resentment, Deep Disappointment And Disillusionment Repressed By The Lose/win Mentality. Disproportionate Rage Or Anger, Overreaction To Minor Provocation, And Cynicism Are Other Embodiments Of Suppressed Emotion. People Who Are Constantly Repressing, Not Transcending Feelings Toward A Higher Meaning Find That It Affects The Quality Of Their Relationships With Others.

In The Last Analysis, What We Are Communicates Far More Eloquently Than Anything We Say Or Do.