I'm A Really Big Believer - This

And If You're Going To Be A Leader, You Know What I Ask Myself? Would I Want To Work For You In This Job? Would I Let My Children Work For You? Would I Give You This Job If I Wasn't There To Provide Oversight? If You Went To Run Another Company, Would I, As An Investor, Invest In That Company?

I've Always Wanted To Help Build A Better Society And Build A Better Company, And I Always Wanted A Healthy, Vibrant Company, A Healthy, Vibrant Society. We Take Care Of Our People, We Provide Them With Opportunity. But I've Always Believed Business Is Here To Serve Your Clients, Your Shareholders, Your Communities. If We Do This Well, Everyone Benefits. We Have To Do A Good Job For All Of Them.

A Bank Is A Relationship. I Can't Desert You And Expect To Have A Strong Relationship Afterward. If I Told Someone, "i Know You've Been Buying Milk From Me And You Need Milk To Survive. But The Price Is No Longer $2 A Gallon. It's Going To Be $40 A Gallon. I'm Going To Bankrupt You." What Do You Guys Think Of Me? You Would Hate Us.

If You Look At The Banking Business Over Many Years, It's Always Been A Huge User Of Technology. This Has Been Going On My Whole Life, That People Have Been Adding Technology, Digitizing Services.

We See Very Broad-based, Moderate, Growth. Most Of The Sectors Are Quite Strong. I Don't See Any Major Potholes, And I Believe [the Economy] Is Strengthening.