If You're Happy, That's Probably The Most

Our Business Is About Technology, Yes. But It's Also About Operations And Customer Relationships.

Don’t Be Afraid To Fail. Get Out There And Experiment And Learn And Fail And Get A Rate Based On The Experiences You Have. Go For It And When You Go For It You’ll Learn What You’re Capable Of, What The Potential Is, Where The Opportunities Are, But You Can’t Be Afraid To Fail Because That’s When You Learn.

We've Found That Customers Are Very Open. They'll Tell You What's Going On, What's Working And What's Not. They're Looking For Help.

The Speed Of The Internet Provides A Fundamentally Different Perspective On How Business Relationships Occur ... The Approach Relies On Collaboration, Not On Competition ... On Sharing Information, And Understanding What We As Businesses Do Best.

If We Have 99% [market] Share Of Ford Company, The Question To Us Is 'how Do We Improve The Customer Satisfaction In Order To Get That Additional 1% Share?