If Life Was So Easy That You

You Can’t Mandate [cultural Change], Can’t Engineer It. What You Can Do Is Create The Conditions For Transformation. You Can Provide Incentives. You Can Define The Marketplace Realities And Goals. But Then You Have To Trust. In Fact, In The End, Management Doesn’t Change Culture. Management Invites The Workforce Itself To Change The Culture.

Our Military Should Be Trained And Structured Around Missions, Not The Elements Of Air, Water, And Land.

When I Arrived At Ibm, There Were 'team' Signs All Around. I Asked, 'how Do People Get Paid?' They Told Me, 'we Pay People Based On Individual Performance.

Customer Complaints Are The Schoolbooks From Which We Learn.

Watch The Turtle. He Only Moves Forward By Sticking His Neck Out.