If Customer Ignorance Is A Profit Centre

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.

The Problem Is Not One Of Prediction. It Is One Of Imagination.

Perseverance May Be Just As Important As Speed In The Battle For The Future.

Great Accomplishments Start With Great Aspirations.

Today, No Leader Can Afford To Be Indifferent To The Challenge Of Engaging Employees In The Work Of Creating The Future. Engagement May Have Been Optional In The Past, But Its Pretty Much The Whole Game Today.