If Customer Ignorance Is A Profit Centre

Great Accomplishments Start With Great Aspirations.

The Only Thing That Can Be Safely Predicted Is That Sometime Soon Your Organization Will Be Challenged To Change In Ways For Which It Has No Precedent.

Businesses Fail When They Over-invest In What Is At The Expense Of What Could Be.

Influence Is Like Water. Always Flowing Somewhere.

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.