If Customer Ignorance Is A Profit Centre

There's A Simple, But Oft-neglected Lesson Here: To Sustain Success, You Have To Be Willing To Abandon Things That Are No Longer Successful.

I'm Not One Of Those Professors Whose Office Is Encased Floor-to-ceiling With Books. By The Way, I Think Academics Do This To Intimidate Their Visitors.

Obviously, You Don't Have To Be Religious To Be Moral, And Beastly People Are Sometimes Religious.

I Don't Know Whether The Universe Contains Any Evidence Of Intelligent Design, But I Can Assure You That Thousands Of Everyday Products Do Not.

Building Human-centered Organizations Doesn't Imply A Return To The Paternalistic, Corporate Welfare Practices Of The 19th Century. Most Of Us Don't Want To Be Nannied.