I Love To Compete. To Me, Business

When I Die, I Want To Come Back As Me.

You Never Win Any Games You Don't Play.

It Is So Much Easier To Be Nice, To Be Respectful, To Put Yourself In Your Customers' Shoes And Try To Understand How You Might Help Them Before They Ask For Help, Than It Is To Try To Mend A Broken Customer Relationship.

If You Think Back To The First Sporting Event You Went To, You Don't Remember The Score, You Don't Remember A Home Run, You Don't Remember A Dunk. You Remember Who You Were With. Were You With Your Mom, Your Dad, Your Brother, On A Date?

I Think You’ve Got To Be Very, Very Careful When You Start Making Blanket Statements About What People Say And Think, As Opposed To What They Do. It’s A Very, Very Slippery Slope.