I Don't Think That [normalization] Necessarily Is

After The Tsunami In Japan, We Were Open For Business. In Fact, I Flew There 10 Days After The Tsunami To Show Our Support For The Japanese People.

People Need To Understand: Businesses Are Going To Make Mistakes. They Shouldn't Be Shot And Hung Every Time. We Should Apologize For It. We Should Make Up For It. My Shareholders Paid For It. No Customer Was Hurt, Which Is Critical To Me. But I Hurt My Shareholders, And I Wish I Hadn't.

If You Talk To Anyone Involved In Business - Forget Banks And Big Business - Talk To Small Businesses - Do It Yourself, Don't Ask Me - They'll Tell You It's Crippling. Small-business Formation Is The Lowest It Has Ever Been In A Recovery, And It's Really For Two Reasons. One Is Regulations And The Second Is Access To Capital For People Starting New Businesses.

A Bank Is A Relationship. I Can't Desert You And Expect To Have A Strong Relationship Afterward. If I Told Someone, "i Know You've Been Buying Milk From Me And You Need Milk To Survive. But The Price Is No Longer $2 A Gallon. It's Going To Be $40 A Gallon. I'm Going To Bankrupt You." What Do You Guys Think Of Me? You Would Hate Us.

When The Government Gets Involved In Pricing, I Don't Think It's The Right Way To Look At A Business.