I Don't Read Many Business Books. I

An Era Similar To The One In Which The Black Rotary Phone Dominated Its Product Category May Not Recur Anytime Soon.

Something Mysterious Happens To A Curious, Fully Engaged Mind - And It Happens As Often As Not, Subconsciously. Strange Little Sparks Are Set Off, Connections Made, Insights Triggered

Now That Gigabytes Of Accessible, Malleable Information Can Be Carried In One's Pocket, We Probably Will Start To See Some Widespread Shifts And Trends In How And Where People Interact With Digital Documents.

Execution Excellence! (show Up On Time! Leave Last!)

I Urge You To Set A Tough, Quantitative Target For Adding "differentiators" As I Call Them, To Every Service You Provide.