Hiring People Is An Art, Not A

Growing Up I Always Felt Like I Was Living On The Other Side Of The Tracks. I Knew The People On The Other Side Had More Resources, More Money, Happier Families.

It's Ironic That Retailers And Restaurants Live Or Die On Customer Service, Yet Their Employees Have Some Of The Lowest Pay And Worst Benefits Of Any Industry. That's One Reason So Many Retail Experiences Are Mediocre For The Public.

Starbucks Is Not An Advertiser; People Think We Are A Great Marketing Company, But In Fact We Spend Very Little Money On Marketing And More Money On Training Our People Than Advertising.

Starbucks Being An Extension Of Peoples Home And Work. The Sense Of Community, Human Connection. That Appears To Be As Relevant In Turkey, China, Japan And Spain As It Is Here In America. And Starbucks I Think Is Creating Something For People All Over The World That Has Not Existed Before.

When You're Building A Business Or Joining A Company You Have To Be Transparent, You Can't Have Two Sets Of Information For Two Sets Of People.