Great People Have Great Values And Great

Biggest Question: Isn't It Really 'customer Helping' Rather Than Customer Service? And Wouldn't You Deliver Better Service If You Thought Of It That Way?

Some People Serve With Pride - Because They 'want To' Do And Be Their Best; Other People Serve With Disdain Because They 'have To' Do Their Job. Which Person Do You Think Will End Up Running The Show?

Before You Can Get What You Want, You Have To Know What You Want,and Make A Game Plan To Get It

If You Find Common Subjects Or Interests With A Prospect, You Can Establish A Business Friendship. Ask About A Diploma Or Picture. Your Prospect Will Be Glad To Talk About What He/she Just Did Or Likes To Do. Try To Captivate Him Or Her In Intelligent Conversation With Engaging Questions About Their Interests. It's Obviously Better If You're Versed In The Subject, Because That's Where Rapport Is Established. Get The Prospect To Talk About Their Passions And What Makes Them Happy.

The Most Killer Questions In Sales: "mr. Jones, When I Say (insert Your Product, Your Company, Or Anything You Want An Opinion About Here) What One Word Comes To Mind?" This Is The Most Powerful Question Because It Not Only Gives You Top Of Mind Awareness (the Customer "hot Button"), It Also Tells You Their Attitude Towards It.