Get Face Time With The Customers.

If We Could Muster The Same Determination And Sense Of Responsibility That Saves A Country Like Japan - Or A Company Like Xerox - Then Investing To Save Women And Children Who Are Dying In The Developing World Would Be Very Good Business.

What Do You Really Believe Makes A Difference In The Company? For Me It's Really Clear. It's About Customers And Employees. Everything Else Follows. If You Take Care Of Your Customers And You Have Motivated Employees, Everything Else Follows.

Whenever An Earthquake Or Tsunami Takes Thousands Of Innocent Lives, A Shocked World Talks Of Little Else. I'll Never Forget The Wrenching Days I Spent In Haiti Last Year For Save The Children Just Weeks After The Earthquake.

I Learned How To Be A Learner. When You Get In A Job, The Tendency Is To Say, 'i've Got To Know It. I've Got To Give Direction To Others. I'm In This Job Because I'm Better And Smarter.' I Always Took A Different View, That The Key Was To Identify The People Who Really Knew And Learn From Them.

As Much As It's Sometimes Hard To Make Choices About Where You Invest, It's Equally Hard To Make Choices About Where You Don't Invest And What You Eliminate.