Get Face Time With The Customers.

My Dad Was An Editor And A Writer, And That's Really Where I Would Have Liked To Have Gone. But The Genetic Link Was Not Intact There, So I Wound Up Going Into Business. But I Love To Write, Still. I'm Not A Great Writer, But I Enjoy It.

People Ask My Mother Whether She Had Any Idea That I'd Be Ceo Of A Company Some Day, And She Would Say, 'absolutely Not. Totally Out Of The Realm Of Possibility.' There Was Certainly Nothing That Would Have Been Very Predictable In My Upbringing.

My Dad Was An Editor And A Writer, And That's Actually What I Aspired To Be.

Employees Are A Company's Greatest Asset - They're Your Competitive Advantage. You Want To Attract And Retain The Best; Provide Them With Encouragement, Stimulus, And Make Them Feel That They Are An Integral Part Of The Company's Mission.

I Learned How To Be A Learner. When You Get In A Job, The Tendency Is To Say, 'i've Got To Know It. I've Got To Give Direction To Others. I'm In This Job Because I'm Better And Smarter.' I Always Took A Different View, That The Key Was To Identify The People Who Really Knew And Learn From Them.