Get Face Time With The Customers.

If We Could Muster The Same Determination And Sense Of Responsibility That Saves A Country Like Japan - Or A Company Like Xerox - Then Investing To Save Women And Children Who Are Dying In The Developing World Would Be Very Good Business.

I'm Not Formal And I'm Impatient. So I Think My Team Would Say That When She Starts Tapping Her Pen And The Leg Starts Moving Quickly, That It's Time To Move On. I'm Not Good At Long, Drawn-out Kinds Of Sessions.

You Know A Good Board When You See One.

When I Became Ceo Of Xerox 10 Years Ago, The Company's Situation Was Dire. Debt Was Mounting, The Stock Sinking And Bankers Were Calling. People Urged Me To Declare Bankruptcy, But I Felt Personally Responsible For Tens Of Thousands Of Employees.

I Left Xerox For The Non-profit Sector Because It Was Clear To Me That Only Public/private Partnerships Can Pull Off A Turnaround Plan At The Scale We Need To Tackle Global Poverty.