Get Face Time With The Customers.

Even Under The Most Difficult Circumstances You Can Have Creative Flexibility.

An Important Mark Of A Good Leader [is] To Know You Don’t Know It All And Never Will.

The Day I Was Announced As Ceo, I Think The Stock Dropped Another 20%.

Not Everybody Is Created Equal, And It's Important For Companies To Identify Those High Potentials And Treat Them Differently, Accelerate Their Development And Pay Them More. That Process Is So Incredibly Important To Developing First-class Leadership In A Company.

The Hardware Business Is All About Per-unit Manufacturing Cost And Functionality. The Services Business Is Less Asset-intensive And More Dependent On People.