Failure Comes Part And Parcel With Invention.

I Try To Spend My Time On Areas That I Think Are Important For The Future, And Where I Think I Can Add Value.

It's Hard To Find Things That Won't Sell Online.

You Know, If You Make A Customer Unhappy They Won't Tell Five Friends, They'll Tell 5,000 Friends. So, We Are At A Point Now Where We Have All Of The Things We Need To Build An Important And Lasting Company, And If We Don't, It Will Be Shame On Us.

People Who Were Right A Lot Of The Time Were People Who Often Changed Their Minds.

But There's Still So Much You Can Do With Technology To Improve The Customer Experience. And That's The Sense In Which I Believe It's Still Day One, And That It's Early In The Day. If Anything, The Rate Of Change Is Accelerating.