Failure Comes Part And Parcel With Invention.

If You're Long-term Oriented, Customer Interests And Shareholder Interests Are Aligned.

People Don't Want Gadgets, They Want Services.

E-mail Has Some Magical Ability To Turn Off The Politeness Gene In A Human Being.

For Every Leader In The Company, Not Just For Me, There Are Decisions That Can Be Made By Analysis. These Are The Best Kinds Of Decisions!

In The Old World, You Devoted 30% Of Your Time To Building A Great Service And 70% Of Your Time To Shouting About It. In The New World, That Inverts