Everything Starts With The Customer.

You Can’t Mandate [cultural Change], Can’t Engineer It. What You Can Do Is Create The Conditions For Transformation. You Can Provide Incentives. You Can Define The Marketplace Realities And Goals. But Then You Have To Trust. In Fact, In The End, Management Doesn’t Change Culture. Management Invites The Workforce Itself To Change The Culture.

Technology Has Limitations On What It Can Accomplish. You Do Not.

Every Now And Then, A Technology Comes Along That Is So Profound, So Powerful, So Universal, That Its Impact Will Change Everything. It Will Transform Every Institution In The World. It Will Create Winners And Losers, Will Change The Way We Do Business, The Way We Teach Our Children, Communicate And Interact As Individuals.

The Thing I Have Learned At Ibm Is That Culture Is Everything.

I've Been Accepted At Cambridge University. I Want To Study Chinese History And Archaeology. I Want To Become A Student. I Want To Read Chinese History And Go On A Dig.