Everything Starts With The Customer.

The More Successful Enterprises Are The More They Try To Replicate, Duplicate, Codify What Makes Us Great. And Suddenly They're Inward Thinking. They're Thinking How Can We Continue To Do What We've Done In The Past Without Understanding That What Made Them Successful Is To Take Risks, To Change And To Adapt And To Be Responsive. And So In A Sense Success Breeds Its Own Failure. And I Think It's True Of A Lot Of Successful Businesses.

If Ceo Compensation Was Performance-driven, Which I Believe It Was In Ibm's Case, Nobody Would Ever Argue. If The Shareholders Didn't Make Billions And Billions Of Dollars, I Wouldn't Make Millions Of Dollars. My Salary Was The Same For 10 Years. It Was All Performance-based.

Watch The Turtle. He Only Moves Forward By Sticking His Neck Out.

If The Practices And Processes Inside A Company Don't Drive The Execution Of Values, Then People Don't Get It. The Question Is, Do You Create A Culture Of Behavior And Action That Really Demonstrates Those Values And A Reward System For Those Who Adhere To Them?

You Can Never Be Comfortable With Your Success, You've Got To Be Paranoid You're Going To Lose It.