Favorites Quote's
Author
Topic's
Blog
Everything Starts With The Customer.
-Lou Gerstner
Please Wait....
Translating....
Select Image
Download as Image
English
Spanish
French
German
Hindi
Chinese
Everything Starts With The Customer.
Lou Gerstner
Everything Starts With The Customer.
Views: 17
Topic
Great Customer Service
Customer Experience
Customers
More From Lou Gerstner
This Really Is A Merger Of Equals. I Wouldn't Have Come Back To Work For Anything Less Than This Fantastic Opportunity. This Lets Me Combine My Two Great Loves - Technology And Biscuits.
Positive
Technology
Opportunity
I Think That My Leadership Style Is To Get People To Fear Staying In Place, To Fear Not Changing.
Thinking
People
Style
The More Successful Enterprises Are The More They Try To Replicate, Duplicate, Codify What Makes Us Great. And Suddenly They're Inward Thinking. They're Thinking How Can We Continue To Do What We've Done In The Past Without Understanding That What Made Them Successful Is To Take Risks, To Change And To Adapt And To Be Responsive. And So In A Sense Success Breeds Its Own Failure. And I Think It's True Of A Lot Of Successful Businesses.
Success
Business
Past
You Can’t Mandate [cultural Change], Can’t Engineer It. What You Can Do Is Create The Conditions For Transformation. You Can Provide Incentives. You Can Define The Marketplace Realities And Goals. But Then You Have To Trust. In Fact, In The End, Management Doesn’t Change Culture. Management Invites The Workforce Itself To Change The Culture.
Reality
Goal
Culture
Vision Is Easy. It's So Easy To Just Point To The Bleachers And Say I'm Going To Hit One Over There. What's Hard Is Saying, Ok, How Do I Do That? What Are The Specific Programs, What Are The Commitments, What Are The Resources, What Are The Processes We Need In Play To Go Implement The Vision, Turn It Into A Working Model That People Follow Every Day In The Enterprise. That's Hard Work.
Work
Commitment
Play
Trending Author
Jonathan Ive
Melissa Gilbert
Chris Lowe
Ella Maillart
Stephen Dobyns
Paul Goodman
Category
Information