Everything Starts With The Customer.

You Don't Get Points For Predicting Rain. You Get Points For Building Arks.

Until I Came To Ibm, I Probably Would Have Told You That Culture Was Just One Among Several Important Elements In Any Organization's Makeup And Success - Along With Vision, Strategy, Marketing, Financials, And The Like... I Came To See, In My Time At Ibm, That Culture Isn't Just One Aspect Of The Game, It Is The Game. In The End, An Organization Is Nothing More Than The Collective Capacity Of Its People To Create Value.

No Institution Will Go Through Fundamental Change Unless It Believes It Is In Deep Trouble And Needs To Do Something Different To Survive.

My Parents Worked Enormously Hard To Put Four Children Through College. We Didn't Have A Lot Of Money.

Customer Complaints Are The Schoolbooks From Which We Learn.