Everything Starts With The Customer.

Visit Usa.gov And You'll Find Thousands Of Directorates, Agencies, Boards, Offices, And Services Replete With Overlapping Responsibilities, Ancient Priorities, And Divided Accountability.

People Don't Do What You Expect But What You Inspect.

I Look For People Who Work To Solve Problems And Help Colleagues, I Sack Politicians.

It Is Not About Bits, Bytes And Protocols, But Profits, Losses And Margins.

I Firmly Believe That Ibm's Size Can Be Used To Its Advantage.