Empowerment Is What Managers Do To People.

Data Don't Generate Theory - Only Researchers Do That.

We Find That The Manager, Particularly At Senior Levels, Is Overburdened With Work. With The Increasing Complexity Of Modern Organizations And Their Problems, He Is Destined To Become More So. He Is Driven To Brevity, Fragmentation, And Superficiality In His Tasks, Yet He Cannot Easily Delegate Them Because Of The Nature Of His Information.

An Obsession With Control Generally Seems To Reflect A Fear Of Uncertainty.

We're All Flawed, But Basically, Effective Managers Are People Whose Flaws Are Not Fatal Under The Circumstances. Maybe The Best Managers Are Simply Ordinary, Healthy People Who Aren't Too Screwed Up.

An Enterprise Is A Community Of Human Beings, Not A Collection Of "human Resources".