Emails Get Reactions. Phone Calls Start Conversations.

Leaders Don’t Complain About What’s Not Working. Leaders Celebrate What Is Working And Work To Amplify It.

Hearing Is Listening To What Is Said. Listening Is Hearing What Isn't Said.

Pilots, To A Large Degree, Are Like Salesmen. They Have To Be Confident To Be Good At Their Jobs. They Have To Practice Relentlessly And Plan Out All The Scenarios Of The Things That Could Happen When They're Out There. Nothing Is More Important Than Preparation. They Are Also Mighty Competitive, Both As Individuals And As Squadrons.

Courage Isn't Inside; It's External. It Comes From Someone Else Telling You They Believe In You.

If You Don't Understand People, You Don't Understand Business.