Each Party Should Gain From The Negotiation.

Suppose You Had Inherited The Same Body And Temperament And Mind That Al Capone Had. Suppose You Had Had His Environment And Experiences. You Would Then Be Precisely What He Was. . . . For It Is Those Things - And Only Those Things - That Made Him What He Was. . . . You Deserve Very Little Credit For Being What You Are - And Remember, The People Who Come To You Irritated, Bigoted, Unreasoning, Deserve Very Little Discredit For Being What They Are.

Talk About Your Own Mistakes Before Criticizing The Other Person.

Criticism Is Futile Because It Puts A Person On The Defensive And Usually Makes Them Strive To Justify Themselves. Criticism Is Dangerous, Because It Wounds A Person's Precious Pride, Hurts Their Sense Of Importance, And Arouses Resentment.

We Move Toward What We Picture In Our Minds.

Remember That No One Ever Kicks A Dead Dog.