Doing Good Is Good For Business.

To Achieve Consistently Terrific Customer Service, You Must Hire Wonderful People Who Believe In Your Company's Goals, Habitually Do Better Than The Norm And Who Will Love Their Jobs; Make Sure That Their Ideas And Opinions Are Heard And Respected; Then Give Them The Freedom To Help And Solve Problems For Your Customers. Rather Than Providing Rules Or Scripts, You Should Ask Them To Treat The Customer As They Themselves Would Like To Be Treated - Which Is Surely The Highest Standard.

Like Getting Into A Bleeding Competition With A Blood Bank.

What's The Most Critical Factor In Any Business Decision You'll Ever Have To Make? Basically, It Boils Down To This Question: If This All Crashes, Will It Bring The Whole House Tumbling Down Like A Pack Of Cards? One Business Matra Remains Embedded In My Brain - Protect The Downside.

The War On Drugs Has Gone On For About Forty-five, Fifty Years - And It's Been A Complete Failure. If You Had A Business That Was Failing So Badly, You Would Change Course. And It's Just Incredible That Governments Continue Along The Same Course.

Everybody Has A Camera On Their Phone These Days, Everybody Wants A Selfie Or A Picture, And The Moment One Person Starts Taking A Picture Everybody Congregates Around So I've Become Quite A Fast Walker. I Don't Like Saying, "no," To People But By Walking Fast One Might Be Able To Avoid The First Photo.