Change Is Not So Much About Being

The Hyperfast-moving, Wired-up, Reengineered, Quality-obsessed Organization Will Succeed Or Fail On The Strength Of The Trust That Its Managers Place In The Folks Working On The Front Line.

Think About The Market, Think About The Design, And Think About Who Is Going To Design For That Market. Hit The Mark.

If, As I Anticipate, A Wide Array Of Personal, Portable Information/communication Devices Becomes Increasingly Important And Widespread For Information-intensive Users, It Will Be A Major Challenge For Libraries To Adapt Their Content And Services To Such A Diverse Technological Environment.

Give A Lot, Expect A Lot, And If You Don't Get It, Prune.

Test Fast, Fail Fast, Adjust Fast.