Change Is Not So Much About Being

Who Comes First? Don't Be Silly, Says King Hal; It's Employees. That Is - And This Dear Watson, Is Elementary - If You Genuinely Want To Put Customers First, You Must Put Employees More First.

Quality Involves Living The Message Of The Possibility Of Perfection And Infinite Improvement, Living It Day In And Day Out, Decade By Decade.

In The Great City Of San Francisco, Where I Used To Live, At 2 In The Morning Every Other Victorian House Has Somebody Who Is Writing The Great American Novel. And The City Is Not Loaded With James Joyces Or Virginia Woolfs. But Entrepreneurship Is About Distorted Views Of Reality.

If I Read A Book That Cost Me $20 And I Get One Good Idea, I've Gotten One Of The Greatest Bargains Of All Time.

Entrepreneurs Have No Memories. They Take On The World With A Completely Fresh View.