Believe Me, I Know What It's Like

For Me, A Good Thriller Must Teach Me Something About The Real World.

I Learned Early On Not To Listen To Either Critique - The People Who Love You Or The People Who Don't Like You.

Writing Is A Solitary Existence. Making A Movie Is Controlled Chaos - Thousands Of Moving Parts And People. Every Decision Is A Compromise. If You're Writing And You Don't Like How Your Character Looks Or Talks, You Just Fix It. But In A Movie, If There's Something You Don't Like, That's Tough.

Most Clients Expect Experience Design To Be A Discrete Activity, Solving All Their Problems With A Single Functional Specification Or A Single Research Study. It Must Be An Ongoing Effort, A Process Of Continually Learning About Users, Responding To Their Behaviors, And Evolving The Product Or Service.

The Greatest Story Ever Told Is, In Fact, The Greatest Story Ever Sold