Any Business Today That Embraces The Status

Often, Organizations Need Bold, Grand Gestures To Galvanize People Towards A New Mission Or Refocus Their Attention.

It's Ironic That Retailers And Restaurants Live Or Die On Customer Service, Yet Their Employees Have Some Of The Lowest Pay And Worst Benefits Of Any Industry. That's One Reason So Many Retail Experiences Are Mediocre For The Public.

I Think Starbucks Created A Platform And, Ultimately, A Runway For Many Other Companies To Emulate. I Suspect If We Had Not Achieved What We Have, There Would Have Been Many Regional Brands That Would Have Succeeded. But I'm Not Sure There Would Have Been A National Brand Of The Scope Of Starbucks.

The Leaders In Washington Have Got To Come Together In A Bipartisan Way And Do The Right Thing For The People Who Are Being Left Behind. We Cannot Have An America That Is Only Based On The Wealthy.

We Can't Wait For Washington. Business Leaders Are Going To Have To Galvanize Their Own Constituencies And Do Everything They Can To Demonstrate Confidence In The Economy, And I Think That Can Be Contagious.