Always Avoid The Acute Angle.

The Chronic Kicker, Even The Most Violent Critic, Will Frequently Soften And Be Subdued In The Presence Of A Patient, Sympathetic Listener— A Listener Who Will Be Silent While The Irate Fault-finder Dilates Like A King Cobra And Spews The Poison Out Of His System.

Life Is Bigger Than Processes And Overflows And Dwarfs Them.

Look Your Audience Straight In The Eyes, And Begin To Talk As If Every One Of Them Owed You Money.

When We Have A Brilliant Idea, Instead Of Making Others Think It Is Ours, Why Not Let Them Cook And Stir The Idea Themselves.

Success In Dealing With People Depends On Sympathetic Grasp Of The Other Person's Viewpoint.