All Companies Are Service Companies; Some Also

We've Spent The Last 30 Years Focusing On The T In It, And We'll Spend The Next 30 Years Focusing On The I.

We Can Say With Certainty - Or 90% Probability - That The New Industries That Are About To Be Born Will Have Nothing To Do With Information.

The 1st Question The Effective Decision-maker Asks Is: 'is This A Generic Situation Or An Exception?'

You Cannot Prevent A Major Catastrophe, But You Can Build An Organization That Is Battle-ready, Where People Trust One Another. In Military Training, The First Rule Is To Instill Soldiers With Trust In Their Officers - Because Without Trust, They Won't Fight.

Everybody Has Accepted By Now That Change Is Unavoidable. But That Still Implies That Change Is Like Death And Taxes - It Should Be Postponed As Long As Possible And No Change Would Be Vastly Preferable. But In A Period Of Upheaval, Such As The One We Are Living In, Change Is The Norm.